Webcast FAQ

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Thanks for your interest in registering for our 2017 Conference Webcast. Below are some commonly asked questions about the registration process. If you can't find your answers here, contact us at webcast@aglowjubilee.com and we'll help you out.

How do I register for the webcast?

Register for the webcast by filling out this form. Note that the fee for viewing the webcast is a one-time charge of $110 USD, not a recurring charge.

What happens after I register?

After you’ve filled out the form and paid with your credit card, you’ll receive an activation email looking like this:

activation email

Click on the blue "Activate Your Account" button and you’ll be taken to the Aglow Store, where you’ll be asked to enter a password to activate your account. Once you’ve done that, you’ll be able to login to your Aglow Store account. To login, click on the Login link in the gray bar at the top of the page if you’re viewing it from your desktop computer or laptop, or in the menu in the upper left corner if using a phone or tablet.

Once you’ve logged in to your account, you’ll be able to access the webcast page by clicking on the link in your dashboard:

account dashboard

You'll also be able to view your purchase history in our store. Once you’ve accessed the webcast page, you’ll be able to view the livestream and all archived sessions.

What if I don’t receive the activation email?

If you’ve registered for the webcast and paid the fee, but haven’t received an activation email, do the following:

    1. Check your Junk Mail or Spam folder. Chances are you’ll find it there.
    2. If you still cannot locate the activation email, go to the Aglow Store, click on the Login link in the gray bar at the top of the page, then click on the Forgot you password? Link. You’ll be prompted to type your email (make sure and use the same one you used when registering for the webcast). You should then receive an email with a link to reset your password.
    3. If none of the above works, call us at 425.775.7282 until we leave for conference on September 22 and we’ll help you out. After the 22nd, email us at webcast@aglowjubilee.com and we'll do our best to help you.

Will I be able to view the webcast from any computer?

Yes, as long as the computer has an internet connection, you should be able to login to your Aglow Store account and view the webcast. Our livestream will adapt to your connection speed, so even if it is slow you’ll be able to view the sessions. The quality may be poor, but you’ll be able to watch.

Can I view the webcast with friends or in a group?

Yes! We encourage you to gather with friends to view the webcast. It’s more fun that way! Unlike in past years, there is no extra charge for a group webcast license. Just make sure you are using a large enough screen or projector to accommodate the size of your group. Sound is also an important consideration. Consider purchasing an external speaker if the group is more than a few people. Generally, laptop or desktop speakers are not adequate.

How can I get help if I experience difficulties viewing the webcast?

There will be a Help button on the webcast page. A customer service technician will be available via chat session to answer your questions.

Are there guidelines for optimal viewing of the webcast?

Most of your questions can be answered by visiting our Support Center at this address: https://boxcast.zendesk.com/hc/en-us